Refund policy

Return and Refund Policy

Thank you for shopping with us! We hope you love your new jewelry. However, if there is an issue with your order, please review our return and refund policy below:

Conditions for Returns

• We only accept returns for items that arrive defective or damaged. If your item falls under this category, please contact us within 7 days of receiving your order to initiate a return.
• Returns must be made in their original condition, including any packaging, tags, and accessories.

Return Process

• To start a return, please email us at support@stiffany.online with your order details and a description of the issue. We may request photos to help evaluate the condition of the product.

Refunds as Store Credit

• Please note, we do not provide cash refunds. Instead, we offer a store credit voucher equal to the price of your item.
• This voucher can be used for any future purchase on our website and will be valid for 6 months from the date of issuance.
• Shipping costs are non-refundable, and the cost of return shipping will be covered by the customer unless the return is due to an error on our part.

Non-Returnable Items

• Due to the nature of our products, any items that are not defective or damaged cannot be returned or exchanged. We appreciate your understanding, as this policy helps us keep costs affordable for all our customers.

How to Use Your Store Credit

• Once your return is processed and approved, we will email you a voucher code for the store credit, which you can use during checkout for your next purchase.

We appreciate your understanding and cooperation with our return policy. If you have any questions or need further assistance, feel free to contact us at support@stiffany.online.